This Privacy Policy explains how Onluck collects, uses and protects the personal information you provide when you use our services in the United Kingdom. We take privacy seriously and describe below the types of information we hold, how we use it, who we share it with and the choices you have about your data.
We collect information you provide directly and technical data generated when you use our site. This helps us operate accounts, process payments, maintain security and provide customer support.
Personal data includes name, date of birth, address, email, phone number and identity documents submitted for identity verification. We also record account login details and any communications you send to our support team.
Technical data covers IP address, device and browser details, operating system, screen resolution, device identifiers and connection information. We collect this to deliver the service and protect accounts from unauthorised access.
Transactional data covers deposits, withdrawals, bet history, game activity and payment method details. We record transaction history for account management, anti-money laundering checks and to meet our legal obligations.
We use your data to create and manage your account, process payments, verify identity, prevent fraud, provide support and comply with legal obligations. We also use anonymised or aggregated data for service improvements and internal analysis.
We protect personal information using encryption, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We maintain organisational and technical measures to reduce the risk of unauthorised access or disclosure.
We use cookies and similar technologies to remember preferences, enable core site functions and analyse site usage. You can manage cookie settings in your browser. Some features may not work correctly if cookies are disabled.
UK residents have rights to access personal data, request correction, object to processing and request restriction of processing. Where applicable, you may also request data portability. We will respond to requests in line with applicable law.
You can view and edit certain account details in your account settings. To request access to records we hold, correct information or request deletion, contact our privacy team. We will verify your identity before making changes and may retain certain records where required by law.
We may share personal information with payment processors, identity verification services, fraud-prevention partners and other third-party service providers who assist us in operating the service. We require such providers to process data only on our instructions and to apply appropriate security measures. We do not sell your personal data.
We may update this policy from time to time. Material changes will be notified via the account or by email. For questions or to exercise your rights, contact us at [email protected].
